Last updated: September 2026
✓ Our Delivery Guarantee — if we fail to deliver what you paid for, you get a refund. Simple as that.
If you cancel before we start work on your project, you receive a 100% full refund. No questions asked.
If you provided all required business details, content, and photos on time and we fail to deliver within the promised timeframe for your plan, you are entitled to a full refund.
If the website delivered does not include the features or scope listed for the plan you paid for (for example, fewer products set up than promised, or a missing feature that was part of your plan), you are entitled to a full or partial refund depending on the gap, or we will complete the missing work at no extra cost.
If your website has a genuine technical defect (such as a broken page or non-functioning feature that was part of your plan) and we are unable to fix it within a reasonable time after being notified, you may request a refund or a fix, at your choice.
For custom development, Webflow builds, and bulk/agency projects where work has already begun, cancellation refunds are calculated based on the proportion of work completed at the time of cancellation. Please raise any concerns as early as possible.
As a service business, once a website has been delivered exactly as described for your plan, we're not able to offer a refund simply because you've changed your mind about the design — particularly for template-based plans (like our ₹999 Starter Plan), where the ready-made template is the agreed deliverable and is described as such before you purchase. Refunds also do not apply in these situations:
If you're unsure whether a template-based plan is right for you, our Website Redesign and Custom Development plans offer more design flexibility — feel free to ask us on WhatsApp before ordering.
Message us directly on WhatsApp at +91 91793 87977 with your order details and the reason for your request. We review every request fairly and respond quickly.
Approved refunds are processed back to your original payment method via Razorpay. Depending on your bank or payment provider, this can take a few business days to reflect in your account.
For any questions about this Refund Policy, contact us at hello@smarthal.in or on WhatsApp at +91 91793 87977.